Are there any other devices on the same phone number as the modem? If so, temporarily unplug their telephone cables to ensure they are not causing interference. Have you tried replacing the phone cable between the phone jack and the modem?. Do you have an alarm system utilizing the same line as the DSL Internet connection? If so, does it have a DSL filter installed (often a special filter from the alarm system manufacturer will be required). Is there a phone filter or splitter between the phone jack and the modem? If so, please disconnect it and connect the modem directly to the phone jack. Are you using the provided hardware and cabling? Please ensure the phone cable is no more than 6 feet in length. Noise or static on the phone while the modem is connected (if there is no static without the modem) indicates a missing, faulty or incorrectly connected filter. Noise or static with the modem removed indicates a possible problem with the line. Unplug the modem and check for noise or static on the telephone line. Is there dial tone in this phone jack? If no dial-tone, check the other jacks for this phone number. Ensure that your modem is plugged into a wall jack on the same phone number that your DSL Internet service is assigned to. This can be done by unplugging it, leaving off for 1 minute, and then plugging back in.Įnsure that the telephone cable is securely connected to both the modem and the telephone wall outlet. Please review the troubleshooting steps below.Įnsure your modem is plugged in, and powered on. This can be caused by many different factors, so complete and thorough troubleshooting on this issue is needed. Loss of line sync occurs when your modem's "DSL" “Broadband”, or "Line Sync" light is flashing or completely off. It must be present for anything to work properly. Line sync is to DSL internet what Dial-Tone is to your normal home phone. Gift Returns: If your item was a gift and you’d like to return it, the return process is the same as above please note that the refund will be issued to the original form of payment.įor return information or to initiate a return, please visit the Online Return Center.Troubleshooting or "ADSL" or "DSL" or "Broadband" light is blinking or off on modem/gateway No pricing will be displayed in or on the package. Orders sent as gifts will include your gift message. Refunds or replacements will NOT be issued for lost or missing packages. The shipment is under customer ownership after it leaves the NETGEAR warehouse. Customers are responsible for tracking the package and being available to receive the shipment. NETGEAR highly recommends that you use FedEx Delivery Manager or USPS Informed Delivery to track your shipment and receive delivery notifications. Click View next to the order number to see the detailed order status. Hover over the person icon next to the shopping cart icon and select Track Order. Enter your account information and click NETGEAR Sign In. Estimated delivery dates are noted during check out. Shipping days are Monday through Friday and include processing times. #Costco wifi router free
This includes free shipping for all items with no minimum order value required. Items may be shipped and delivered at different times. You may get more than one tracking number if your order contains more than one item. You will receive a tracking number after your order is processed and ready to ship. Occasionally, during large promotional events and the holidays, more time may be required to validate and ship your order, causing a delay.
We strive to ship the complete order for your convenience, but to ensure you get your order on time, the items may be separated. If your order contains more than one item, you may get more than one tracking number. We do not ship internationally or to US Territories (Caribbean, Puerto Rico, Canada and beyond). PO BOX and APO/FPO can be shipped via USPS Ground only. We ship to most locations within the United States (50 states as well as to Military (APO/FPO) addresses.
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